Legal, Privacy & Service Terms

Last Updated: October 22, 2026

At LASANI NETWORK (Pvt) Ltd (operated by LASANI NETWORK (Pvt) Ltd), we value the trust of our subscribers and are committed to protecting their personal and account information. This Privacy Policy governs the collection, usage, and storage of subscriber data across our optical fiber internet network and self-care customer portals.

1. Information We Collect

• Personal Identification Data: Full Name, National Identity Card (CNIC), Mobile Phone Number, WhatsApp Number, and Physical Installation/Billing Address.
• Network & Subscription Details: Assigned PPPoE Username, Static/Dynamic IP Address, MAC Address of Optical Network Unit (ONU), Speed Tier, and Volume Consumption.
• Payment Transaction Records: Bank Transfer Transaction Reference Numbers (TID), Receipt Slips, and Gateway transaction identifiers. Note: We never store card CVV or sensitive banking passwords.

2. How Information is Used

• Provisioning and maintaining pure optical fiber broadband connectivity.
• Billing invoice generation, expiry alerts, and payment verification via SMS/WhatsApp.
• Network troubleshooting, bandwidth traffic management, and optical line latency diagnosis.
• Compliance with legal regulations enacted by the Pakistan Telecommunication Authority (PTA).

3. Data Security & Protection

All subscriber credentials and communications on this portal are protected with 256-bit SSL encryption (HTTPS), cryptographic password hashing (Bcrypt), and centralized FreeRADIUS firewalls. We do not sell, trade, or disclose subscriber personal data to any unauthorized commercial third party.

Effective from: 2026

1. Subscription Cancellation & Refund Eligibility

• Pre-Activation Cancellation: If a customer applies for a new broadband fiber connection and cancels before optical fiber line deployment/installation, 100% of the advance subscription and deposit is refunded within 3 to 5 business days.
• 7-Day Service Assurance: If within the first 7 days of onboarding, LASANI NETWORK (Pvt) Ltd is unable to provide promised speed or signal feasibility at the customer's premises due to network constraints, the monthly subscription will be refunded on a pro-rata basis.
• Post-Activation Monthly Renewals: Once a 30-day package cycle is fully activated and bandwidth consumed, mid-month cancellations are non-refundable; however, the subscriber can schedule package changes or non-renewal at the end of the billing period.

2. Hardware (ONU / Router) Return Policy

• Optical Network Terminals (ONU/ONT) or Wi-Fi routers supplied on security deposit remain the property of LASANI NETWORK (Pvt) Ltd and are eligible for 100% deposit return upon safe return of un-damaged equipment during service termination.
• Equipment dead-on-arrival or facing hardware defects within manufacturer warranty (1 year) will be replaced free of charge by our technical field team.

3. Refund Processing Timeline

Approved refunds are processed via the customer's original mode of payment (Bank Transfer, EasyPaisa, JazzCash, or Debit Card) within 5 to 7 working days. For refund requests, email malikmobiles4004@gmail.com or call 0301-6542060.

1. Acceptance of Terms

By accessing or using the services provided by LASANI NETWORK (Pvt) Ltd, whether via web portals, mobile logins, or optical fiber customer premises equipment (CPE), you acknowledge and agree to comply with these terms.

2. Service Provision & Billing

• All internet plans are billed on a 30-day prepaid cycle in Pakistani Rupees (PKR) unless specified otherwise.
• Automated bandwidth shaping and speed throttling conform to the specific package subscribed by the customer (e.g. 10 Mbps, 20 Mbps, 50 Mbps).
• Subscribers will receive automated notification reminders 3 days and 1 day prior to package expiry. Unpaid accounts will be smoothly suspended until renewal.

3. Fair Usage Policy (FUP) & Lawful Use

• Connections are intended for private residential or commercial use as contracted. Reselling or distributing broadband bandwidth across unauthorized premises is strictly prohibited.
• Subscribers must not utilize the connection for any illegal activities, cyber-attacks, transmission of illicit content, or violations of PTA and PECA (Prevention of Electronic Crimes Act) laws.

4. Service Availability (SLA)

LASANI NETWORK (Pvt) Ltd operates redundant carrier backbones (PTCL, Telenor Fiber) ensuring a 99.5% uptime target. Scheduled maintenance will be announced with prior notification via SMS or portal notices.

1. Delivery Timeline & On-Site Installation

• Upon receipt of a new connection order or hardware replacement request, our certified field technician delivers the Optical Network Terminal (ONU) and patch cables within 24 to 48 hours.
• Installation includes core optical fusion splicing from the nearest Optical Distribution Box (ODB) to the subscriber's home.
• Delivery and standard physical cabling within our coverage radius are arranged by local area engineering teams without external postal delays.

2. Hardware Inspection & Testing

Every delivered ONU router is tested live in the presence of the customer, verifying optical signal reception (-18 to -23 dBm) and speed benchmarks before signing the commissioning sheet.